delivery and returns Policy

Delivery and Returns Policy

DELIVERY

Our delivery charges are:

£3.95 for up to two Muffies

£4.95 for up to four Muffies

These charges apply to multiple Muffies ordered at the same time for delivery to the same address.

We will deliver your order by first class post, usually within 2 days, if the Muffie you’ve chosen is available from stock.

International delivery

For delivery to a non-UK address, please send us your address for a delivery quote. Thank you.

RETURNS

If for any reason you don’t fall in love with Muffie at first sight …

We will gladly take it back, if it’s still in brand new condition, with its label attached.

Step one

Please email returns@muffie.co.uk to let us know you wish to return an item within 14 days of receipt. Simply quote your Order Number and reason for returning.

Step two

Please print a copy of the acknowledgement email you will receive from us and enclose it with the item you are returning.

Step three

Please post the item back to us within 28 days of the date of original receipt to the following address: Warmcare Products Ltd, 1a Society Place, West Calder, EH55 1SA. When returning your item, we recommend that you use a tracked postal service, as unfortunately we cannot be held responsible for losses in transit. Unless the item is faulty, you are responsible for paying the return postage.

Step four

Once your return has been safely received, refunds will be processed within 7-10 working days via the original method of payment. We cannot say exactly when the refund will reach your bank account as it will depend on your bank or credit card issuer.